join the team
GUESTEXPERIENCE
TRIFECTA is seeking dynamic individuals with a passion for creating awesome experiences to join our Arena Operations crew. As part of the team, you will be instrumental in creating a welcoming and personalised experience for guests, be the friendly faces of TRIFECTA’s arenas, ensure participants are prepared and energised for their surf, snow, and skate sessions, while efficiently managing and coordinating activities throughout the day.
VIEW POSITIONS
Available positions
Guest Services Executive at Trifecta (SURF)
As a Guest Services Executive at TRIFECTA Singapore, you are the key touchpoint for all guests entering the surf club. You ensure a seamless, safe, and energising experience—from first-time surfers to advanced riders—by guiding them through bookings, gear, and wave readiness.
You play a critical role in balancing guest experience, safety, and surf operations, creating a confident and enjoyable environment for every rider stepping onto the wave.
You are responsible for delivering a seamless, high-energy, and personalized guest experience across all touchpoints—from arrival to departure—while embodying the lifestyle and community spirit of Trifecta’s surf club culture. You will act as both a service professional and brand ambassador, ensuring every guest feels welcomed, informed, and inspired.
The primary responsibilities for this position include:
1. Surf Guest Experience & Onboarding
- Welcome and engage guests arriving for surf sessions
- Anticipate guest needs and deliver personalised recommendations
- Assess guest experience level (first-timer, beginner, intermediate, advanced)
- Guide guests through onboarding:
- Registration & waivers
- Safety briefings and session expectations
- Flow of the surf session
- Log book orientation
- Build confidence and comfort, especially for first-time surfers
2. Surf Operations Coordination
- Manage check-in flow to ensure sessions start on time
- Coordinate closely with:
- Surf instructors
- Rental/retail team leads (board sizing, fittings)
- Monitor session schedules and manage guest flow in and out of the surf area
- Assist with:
- Surfboard selection (based on skill level)
- Rash guards and safety gear
- Ensure guests are properly equipped before entering the wave area
- Identify and escalate any equipment or fit issues
3. Safety & Wave Readiness
- Enforce surf safety protocols and facility rules
- Ensure all guests understand:
- Wave etiquette
- Turn-taking and positioning
- Emergency stop signals and instructions
- Monitor guest readiness and escalate safety concerns when needed
4. Guest Education & Experience Enhancement
- Educate guests on:
- Basic surf techniques and expectations
- Session flow and progression levels
- Recommend:
- Surf applicable classes
- Memberships or repeat sessions
- Relevant retail gear (boards, apparel, accessories)
- Assist guests with website navigation, waivers, and onboarding processes
- Provide wayfinding and ensure smooth movement across the club
- Coordinate with instructors, retail, and operations teams to enhance experience
5. Service Excellence & Environment
- Uphold high standards of customer service and brand experience
- Maintain cleanliness, safety, and organisation of guest-facing areas
- Includes spatial housekeeping – Ensuring all FOH areas are neat and tidy
- Equipment housekeeping – To check all equipment is in working order and safe to use
- Handle guest feedback, complaints, and service recovery professionally
- Maintain strong knowledge of club’s offerings
- Recommend suitable packages, sessions, and experiences based on guest profiles
- Support upselling of memberships, programmes, and retail products
6. Administrative
- Process transactions accurately (POS systems, bookings, payments)
- Maintain accurate records of guest interactions and bookings
- Support reporting and operational tracking where required
- Support walk-in guests and upsell surf experiences
- Handle guest concerns (e.g., delays, session issues, equipment discomfort)
- Provide prompt and empathetic service recovery
- Work with team leads to resolve issues efficiently
- 18 years old and above
- Experience in concierge, or sports/recreation environment preferred
- Basic knowledge of surfing (highly advantageous)
- Familiarity with rental gear or willingness to learn quickly
- Strong customer service and hospitality mindset
- Confident communication and ability to guide guests clearly
- Ability to stay calm under pressure in a fast-paced environment
- Strong coordination and multitasking skills
- Team player with proactive attitude
- Willing to work weekends, peak periods, and holidays
Guest Services Executive at TRIFECTA (SNOWBOARD & SKI)
As a Guest Services Executive at TRIFECTA Singapore, you are the key touchpoint for all guests entering the snow experience. You ensure a smooth, safe, and exciting journey—from first-time riders to experienced snowboarders—by guiding them through bookings, gear, and slope readiness.
You play a critical role in bridging guest experience, safety, and snow operations, ensuring every guest feels confident stepping onto the slope.
You are responsible for delivering a seamless, high-energy, and personalized guest experience across all touchpoints—from arrival to departure—while embodying the lifestyle and community spirit of our school culture. You will act as both a service professional and brand ambassador, ensuring every guest feels welcomed, informed, and inspired.
Key responsibilities include, but are not limited to:
1. Snow Guest Experience & Onboarding
- Welcome and engage guests arriving for snow sessions (ski & snowboard)
- Anticipate guest needs and deliver personalised recommendations
- Assess guest experience level (first-timer, beginner, intermediate)
- Guide guests through the full onboarding journey:
- Registration & waivers
- Log Book orientation
- Equipment readiness
- Create a reassuring and confidence-building environment, especially for first-timers
2. Snow Operations Coordination
- Manage check-in flow for snow sessions to ensure punctual session starts
- Coordinate closely with:
- Snow instructors
- Rental/retail team leads (gear sizing, fittings)
- Monitor session schedules and ensure smooth guest transitions between time slots
- Assist guests with:
- Snowboard/ski selection (basic guidance)
- Boot fitting and sizing coordination
- Helmet and protective gear checks
- Ensure all guests are properly equipped before entering the snow area
- Identify and escalate any gear issues quickly
3. Product & Experience Knowledge
- Maintain strong knowledge of school’s offerings
- Recommend suitable packages, sessions, and experiences based on guest profiles
- Support upselling of memberships, programmes, and retail products
4. Guest Journey Facilitation
- Assist guests with website navigation, waivers, and onboarding processes
- Provide wayfinding and ensure smooth movement across the facility
- Coordinate with instructors, retail, and operations teams to enhance experience
5. Service Excellence & Environment
- Uphold high standards of customer service and brand experience
- Maintain cleanliness, safety, and organisation of guest-facing areas
- Includes spatial housekeeping – Ensuring all FOH areas are neat and tidy
- Equipment housekeeping – To check all equipment is in working order and safe to use
- Handle guest feedback, complaints, and service recovery professionally
6. Administrative
- Process transactions accurately (POS systems, bookings, payments)
- Maintain records of guest interactions and bookings
- Support reporting and operational tracking where required
- Handle guest concerns (e.g., delays, session issues, equipment discomfort)
- Provide prompt and empathetic service recovery
- Work with team leads to resolve issues efficiently
7. Optional Roles (*if deemed fit)
- Assist/lead snow classes
- Assist coordination of external snow programmes and trips
- Snow class instruction training will be provided
- 18 years old and above
- Experience in concierge, or sports/recreation environment preferred
- Basic knowledge of snowboarding/skiing (highly advantageous)
- Familiarity with rental gear or willingness to learn quickly
- Strong customer service and hospitality mindset
- Confident communication and ability to guide guests clearly
- Ability to stay calm under pressure in a fast-paced environment
- Strong coordination and multitasking skills
- Team player with proactive attitude
- Willing to work weekends, peak periods, and holidays