join the team

GUEST

EXPERIENCE

& OPERATIONS

TRIFECTA is seeking dynamic individuals with a passion for creating awesome experiences to join our Arena Operations crew. As part of the team, you will be instrumental in creating a welcoming and personalised experience for guests, be the friendly faces of TRIFECTA’s arenas, ensure participants are prepared and energised for their surf, snow, and skate sessions, while efficiently managing and coordinating activities throughout the day.

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Available positions

DUTY manager

Behind every great day at TRIFECTA is a team making it happen.

As Duty Manager, you’ll lead that team on the ground. You’ll coordinate operations across the venue, support staff across multiple business units and ensure every guest — from first-time visitors to regulars—has an outstanding experience. Whether it’s solving problems in the moment or maintaining the highest standards of safety and service, you’ll help create the environment that keeps our community coming back.

Shift command

  • Act as Manager on Duty: single point of operational command for the venue during assigned shifts.
  • Coordinate across BU teams for cross-venue guest journeys, events and peak load.
  • Direct staff across teams that do not report to you day-to-day; the shift authority line is explicit and backed by the GM.

 

Incident response

  • Lead response to guest injuries, equipment faults, evacuations and escalations; make the immediate call, including stopping activity on safety grounds.
  • Document every incident to standard the same day; follow up per the GX playbook.

 

Standards enforcement

  • Enforce guest experience and safety standards across all teams on shift, including staff space-use rules (logged sessions only).
  • Remove any staff member from the floor for conduct or safety breaches; report through SOP 7.

 

Operations administration

  • Run opening and closing procedures; complete daily shift reports.
  • Support scheduling administration: attendance confirmation against the roll call, shift handover notes.

Must have

  • 3+ years supervisory or shift management in hospitality, attractions, fitness or retail operations.
  • Calm, decisive incident management; strong written reporting.
  • First aid certified or willing to obtain immediately.

 

Good to have

  • Aquatics, lifeguarding or sports venue background.
  • WSH awareness or venue safety audit exposure.
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Facilities & Technical Lead

Behind every great ride is a team that keeps it running.

At TRIFECTA, our surf pool, ski simulators and skate bowl aren’t just facilities—they’re where thousands of people come to discover new sports, build confidence and find community. As our Facilities & Technical Lead, you’ll be the person ensuring these experiences run safely, reliably and at the highest standard every single day.

From preventive maintenance and technical operations to vendor management and venue safety, you’ll play a critical role in keeping Asia’s first integrated surf, snow and skate destination performing at its best.

Preventive maintenance & uptime

  • Build and run the asset register and preventive maintenance calendar for all three arenas and building systems.
  • Schedule maintenance windows with BU heads to protect peak revenue hours.
  • Own spares planning and downtime response; track and report arena uptime monthly.

 

Technical vendors

  • Manage OEM relationships (Citywave, simulator manufacturer) and specialist maintenance contracts: SLAs, response times, costs.
  • Run vendor selection per the vendor SOP; no auto-renewals above threshold.

 

Building operations

  • Own M&E, water treatment (pool chemistry and filtration), HVAC and utilities management, including cost optimisation.
  • Manage renovation snags and rectification works to closure.

 

Safety officer (formally assigned)

  • Own safety SOPs, incident logging and investigation, first-aid readiness and evacuation procedures.
  • Maintain WSH compliance and all licences, permits and clearances — current, documented, audit-ready and transferable.
  • Hold stop-work authority: safety overrides any revenue argument, jointly with the on-shift MOD.

 

Budget

  • Own the maintenance budget and minor capex planning; spend within delegated limits per the decision framework.

Must have

  • 5+ years facilities, building services or technical operations — ideally attractions, aquatics or sports venues.
  • Vendor and contract management experience.
  • WSH/bizSAFE certification or immediate willingness to obtain.
  • Hands-on troubleshooting and calm incident response.

 

Good to have

  • Pool/water treatment or ride/simulator equipment experience.
  • First aid / AED certification.
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Guest Experience Executive at Trifecta (SURF)

As a Guest Services Executive at TRIFECTA Singapore, you are the key touchpoint for all guests entering the surf club. You ensure a seamless, safe, and energising experience—from first-time surfers to advanced riders—by guiding them through bookings, gear, and wave readiness.

You play a critical role in balancing guest experience, safety, and surf operations, creating a confident and enjoyable environment for every rider stepping onto the wave.

You are responsible for delivering a seamless, high-energy, and personalized guest experience across all touchpoints—from arrival to departure—while embodying the lifestyle and community spirit of Trifecta’s surf club culture. You will act as both a service professional and brand ambassador, ensuring every guest feels welcomed, informed, and inspired.

The primary responsibilities for this position include:

1. Surf Guest Experience & Onboarding
  • Welcome and engage guests arriving for surf sessions
  • Anticipate guest needs and deliver personalised recommendations
  • Assess guest experience level (first-timer, beginner, intermediate, advanced)
  • Guide guests through onboarding:
    • Registration & waivers
    • Safety briefings and session expectations
    • Flow of the surf session
    • Log book orientation
  • Build confidence and comfort, especially for first-time surfers
2. Surf Operations Coordination
  • Manage check-in flow to ensure sessions start on time
  • Coordinate closely with:
    • Surf instructors
    • Rental/retail team leads (board sizing, fittings)
  • Monitor session schedules and manage guest flow in and out of the surf area
  • Assist with:
  • Surfboard selection (based on skill level)
  • Rash guards and safety gear
  • Ensure guests are properly equipped before entering the wave area
  • Identify and escalate any equipment or fit issues
3. Safety & Wave Readiness
  • Enforce surf safety protocols and facility rules
  • Ensure all guests understand:
    • Wave etiquette
    • Turn-taking and positioning
    • Emergency stop signals and instructions
  • Monitor guest readiness and escalate safety concerns when needed
4. Guest Education & Experience Enhancement
  • Educate guests on:
    • Basic surf techniques and expectations
    • Session flow and progression levels
  • Recommend:
    • Surf applicable classes
    • Memberships or repeat sessions
    • Relevant retail gear (boards, apparel, accessories)
  • Assist guests with website navigation, waivers, and onboarding processes
  • Provide wayfinding and ensure smooth movement across the club
  • Coordinate with instructors, retail, and operations teams to enhance experience
5. Service Excellence & Environment
  • Uphold high standards of customer service and brand experience
  • Maintain cleanliness, safety, and organisation of guest-facing areas
    • Includes spatial housekeeping – Ensuring all FOH areas are neat and tidy
    • Equipment housekeeping – To check all equipment is in working order and safe to use 
  • Handle guest feedback, complaints, and service recovery professionally
  • Maintain strong knowledge of club’s offerings 
  • Recommend suitable packages, sessions, and experiences based on guest profiles
  • Support upselling of memberships, programmes, and retail products
6. Administrative
  • Process transactions accurately (POS systems, bookings, payments)
  • Maintain accurate records of guest interactions and bookings
  • Support reporting and operational tracking where required
  • Support walk-in guests and upsell surf experiences
  • Handle guest concerns (e.g., delays, session issues, equipment discomfort)
  • Provide prompt and empathetic service recovery
  • Work with team leads to resolve issues efficiently
  • 18 years old and above
  • Experience in concierge, or sports/recreation environment preferred
  • Basic knowledge of surfing (highly advantageous)
  • Familiarity with rental gear or willingness to learn quickly
  • Strong customer service and hospitality mindset
  • Confident communication and ability to guide guests clearly
  • Ability to stay calm under pressure in a fast-paced environment
  • Strong coordination and multitasking skills
  • Team player with proactive attitude
  • Willing to work weekends, peak periods, and holidays
APPLY NOW

Guest Experience Executive at TRIFECTA (SNOWBOARD & SKI)

As a Guest Services Executive at TRIFECTA Singapore, you are the key touchpoint for all guests entering the snow experience. You ensure a smooth, safe, and exciting journey—from first-time riders to experienced snowboarders—by guiding them through bookings, gear, and slope readiness.

You play a critical role in bridging guest experience, safety, and snow operations, ensuring every guest feels confident stepping onto the slope.

 You are responsible for delivering a seamless, high-energy, and personalized guest experience across all touchpoints—from arrival to departure—while embodying the lifestyle and community spirit of our school culture. You will act as both a service professional and brand ambassador, ensuring every guest feels welcomed, informed, and inspired.

Key responsibilities include, but are not limited to:

1. Snow Guest Experience & Onboarding
  • Welcome and engage guests arriving for snow sessions (ski & snowboard)
  • Anticipate guest needs and deliver personalised recommendations
  • Assess guest experience level (first-timer, beginner, intermediate)
  • Guide guests through the full onboarding journey:
    • Registration & waivers
    • Log Book orientation 
    • Equipment readiness
  • Create a reassuring and confidence-building environment, especially for first-timers
2. Snow Operations Coordination
  • Manage check-in flow for snow sessions to ensure punctual session starts
  • Coordinate closely with:
    • Snow instructors
    • Rental/retail team leads (gear sizing, fittings)
  • Monitor session schedules and ensure smooth guest transitions between time slots
  • Assist guests with:
    • Snowboard/ski selection (basic guidance)
    • Boot fitting and sizing coordination
    • Helmet and protective gear checks
  • Ensure all guests are properly equipped before entering the snow area
  • Identify and escalate any gear issues quickly
3. Product & Experience Knowledge
  • Maintain strong knowledge of school’s offerings 
  • Recommend suitable packages, sessions, and experiences based on guest profiles
  • Support upselling of memberships, programmes, and retail products
4. Guest Journey Facilitation
  • Assist guests with website navigation, waivers, and onboarding processes
  • Provide wayfinding and ensure smooth movement across the facility
  • Coordinate with instructors, retail, and operations teams to enhance experience
5. Service Excellence & Environment
  • Uphold high standards of customer service and brand experience
  • Maintain cleanliness, safety, and organisation of guest-facing areas
    • Includes spatial housekeeping – Ensuring all FOH areas are neat and tidy
    • Equipment housekeeping – To check all equipment is in working order and safe to use 
  • Handle guest feedback, complaints, and service recovery professionally
6. Administrative
  • Process transactions accurately (POS systems, bookings, payments)
  • Maintain records of guest interactions and bookings
  • Support reporting and operational tracking where required
  • Handle guest concerns (e.g., delays, session issues, equipment discomfort)
  • Provide prompt and empathetic service recovery
  • Work with team leads to resolve issues efficiently
7. Optional Roles (*if deemed fit) 
  • Assist/lead snow classes
  • Assist coordination of external snow programmes and trips
  • Snow class instruction training will be provided
  • 18 years old and above
  • Experience in concierge, or sports/recreation environment preferred
  • Basic knowledge of snowboarding/skiing (highly advantageous)
  • Familiarity with rental gear or willingness to learn quickly
  • Strong customer service and hospitality mindset
  • Confident communication and ability to guide guests clearly
  • Ability to stay calm under pressure in a fast-paced environment
  • Strong coordination and multitasking skills
  • Team player with proactive attitude
  • Willing to work weekends, peak periods, and holidays
APPLY NOW